Results

At St. Andrews Health, our primary concern is your health and well-being. If you’re having tests done, your doctor will advise when they expect your results to arrive at the practice, so that you can make a review appointment to discuss the findings. Usually, results are available three days after the test. Please note that patients are responsible for following up their results.

Clinically Significant Results

Please rest assured that in the event of a clinically significant result, you will be contacted as soon as possible to make a follow-up appointment to discuss the results with your doctor. Your doctor may also advise you of the need to make an appointment via SMS, but will not do this without prior authorisation from you.

Accessing results over the phone

In rare instances, test results may be available to you by talking to our nurses. You can call our phone results line on 1300 100 724, Monday to Friday. In rare instances, test results may be available to you by talking to our nurses. You can call our phone results line on 1300 100 724, Monday to Friday. If you have provided previous consent to your doctor, the results may be sent to you via SMS. Please inform us if your contact details change, especially your current mobile number.

Teenagers aged 16+

Please note that if a child is aged over 16 years, the details of test results cannot be legally disclosed to a parent without the patient’s prior consent, and this needs to be recorded in their medical notes.

Planning for the future

St. Andrews Health is working on innovative systems within current regulations that we hope will enable our patients to more easily access their health information online in future. We promise to keep you posted about any new developments in this area!

Confidentiality

Clinically Significant Results Please rest assured that in the event of a clinically significant result, you will be contacted as soon as possible to make a follow-up appointment to discuss the results with your doctor. Your doctor may also advise you of the need to make an appointment via SMS, but will not do this without prior authorisation from you. Accessing results over the phone In rare instances, test results may be available to you by talking to our nurses. You can call our phone results line on 1300 100 724, Monday to Friday. If you have provided previous consent to your doctor, the results may be sent to you via SMS. Please inform us if your contact details change, especially your current mobile number. Teenagers aged 16+ Please note that if a child is aged over 16 years, the details of test results cannot be legally disclosed to a parent without the patient’s prior consent, and this needs to be recorded in their medical notes. Planning for the future St. Andrews Health is working on innovative systems within current regulations that we hope will enable our patients to more easily access their health information online in future. We promise to keep you posted about any new developments in this area! Confidentiality At St. Andrews Health, all medical records are computerized and confidential. It is the policy of St. Andrews Health to maintain professional and ethical obligations and to ensure that the security of all personal health information is maintained in accordance with federal and state privacy laws. This includes complying with the federal Australian Privacy Principles (APPs) forming part of the Privacy Act 1988 and the Victorian Health Privacy Principles (HPPs) forming part of the Health Records Act 2001 (Vic). More information about the APPs and HPPs can be found on the Australian Information Commissioner’s website www.oaic.gov.au. Should you require further information please request a copy of the privacy policy from our friendly staff.

Please inform our reception if your personal information changes (change of address, phone numbers, court documentation to advise of any child custody arrangements, etc).Authority to access your information is only available to authorised members of staff in the normal course of their duties.

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St. Andrews Health

St. Andrews acknowledges the traditional custodians of the land on which the Health Service stands today.

We pay our respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

St. Andrews Health is committed to achieving equality in health status between Aboriginal and Torres Strait Islander peoples and non-indigenous Australians.