Equality & Accessibility Commitment

St. Andrews Health

Equal care for everyone, always.

We provide equitable healthcare and employment opportunities to all.

We actively uphold:

Zero discrimination based on race, gender identity, sexual orientation, age, disability, religion, or beliefs.
Dignified treatment for patients, staff, and visitors.
Full wheelchair accessibility across all clinical areas, including:

Ramp-free entry and widened doorways
On-site lift access
Disability-friendly consultation rooms

Confidentiality Pledge

Your privacy is our priority – ethically, legally, and professionally.

How We Protect Your Information

Secure Digital Records: All health data is stored in encrypted electronic health records.
Legal Compliance: Adherence to:
- Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)

[Learn more: OAIC Website]

When Information May Be Disclosed

We will never share your health information without your consent, except:

Imminent Harm Prevention: If you’re unable to consent (e.g., unconscious) and disclosure is necessary to prevent serious harm.
Legal Obligations:Mandatory reporting (e.g., infectious diseases, child safety concerns) or court orders.
Public Safety Emergencies:Overriding public health interests (e.g., pandemic response).

Test Result Policy:

To ensure verification and privacy, results are never disclosed by phone. Collect them in-person or via our secure patient portal.

Zero Tolerance Policy

Respect is Non-Negotiable

We maintain a safe environment free from threats, intimidation, or violence.

Strict Enforcement:

Verbal/physical abuse toward staff, patients, or visitors will result in immediate dismissal from the practice.
All incidents trigger:
- Formal investigation
- Police notification
- Potential legal action

Notice:

“Abusive behavior compromises our mission to provide compassionate care. There are no exceptions.”

Opening Hours

For Clinic Timings

After Hours Service

For emergencies call 000!

Telehealth Consults

St. Andrews Health

St. Andrews acknowledges the traditional custodians of the land on which the Health Service stands today.

We pay our respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

St. Andrews Health is committed to achieving equality in health status between Aboriginal and Torres Strait Islander peoples and non-indigenous Australians.